General Terms and Conditions

Using our website and shopping with us online

These terms and conditions are specific when using our website and shopping with us online.

Information on our website

We try our best to make sure that all information on our website, including descriptions of our products and listed prices are accurate at all times. However, if we do make a mistake, we’ll try to resolve it as soon as possible, and if we spot that an error has affected your order, we’ll do our best to let you know.

We will do our best to check our website for viruses, but we do not warrant that the website is free of viruses or other malicious content.

Product availability

All products are subject to availability and so we may not be able to supply your order. In unforeseen circumstances and with or without notice we may have to stop selling products through CASTLE STAGE HIRE Shop Online either temporarily or permanently.

We will not be liable for any losses you sustain as a result of updating or modifying our website.

Security

Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, you should contact us.

Eligibility to order products
You can only purchase from CASTLE STAGE HIRE Shop Online if you are aged 18 or over and a resident of the United Kingdom. You will need an active email address and a telephone number so that we can easily contact you.

All products sold through CASTLE STAGE HIRE Shop Online are intended for domestic use only: products are not suitable for commercial or industrial use unless expressly stated.

Eligibility to order products

You can only purchase from CASTLE STAGE HIRE Shop Online if you are aged 18 or over and are a resident of the Republic of Ireland. You will need an active email address and a telephone number so that we can easily contact you.

All products sold through CASTLE STAGE HIRE Shop Online are intended for domestic use only: products are not suitable for commercial or industrial use unless expressly stated.

Placing your order

Your order counts as an offer to purchase goods from us.

After placing your order, you will receive an Order Acknowledgement email. This contains details of the products you have ordered, the total cost of the order (including delivery) and an order number. It also constitutes the VAT receipt for your product(s).

Order acceptance

Acceptance of your order will take place when we despatch the product(s) to you. Until we despatch the product(s), no contract will have been formed between us.

Although we hope to be able to supply all products ordered, we reserve the right, at our discretion and without the need to give reasons, not to accept any offer at any time. If we refuse your order, we will let you know as soon as reasonably possible.

Payment

You can pay with all major credit and debit cards.

We will take payment from your card at the time you place your order. Taking payment does not mean we have accepted your order and if for any reason we are unable to accept your order we will provide you with a full refund within 14 days.

Pricing

Unless otherwise stated all prices shown at CASTLE STAGE HIRE Shop Online are inclusive of VAT and other applicable taxes. The product prices shown do not include the delivery fee, which will be added to your total order price unless stated in free delivery area.

Online

Not all promotions that are offered by CASTLE STAGE HIRE Shop Online will be available in-store, and vice versa. We reserve the right to adjust prices, products and special offers at our discretion.

Pricing errors

If we discover an error in our pricing, we will inform you as soon as possible and you will then be given the option of cancelling or re-confirming your order at the correct price.

If for any reason we are unable to contact you using the contact details you have provided we will treat the order as cancelled and notify you by email.

Any cancelled orders will be refunded within 14 days of notice of the cancellation.

Delivery general terms

About these terms

If you have any further questions, please visit contact us for more information.

Delivery charges

For more details of our delivery fees, please see contact us for more information.

Where the delivery service is available

The delivery service is available at any address accessible by road within the Republic of Ireland UK.

Online delivery dates

For parcel deliveries you will automatically be allocated the earliest delivery date possible when placing your order. For all other deliveries you will be given the option to select a delivery date when placing your order via email.

We aim to deliver your online order within the next day of purchase, depending on stock availability, delivery address and time of order. 

We will try our best to meet the delivery date, however there may be times where we are unable to do this and your confirmed delivery date will be different. We would advise you not to make any plans to accept your delivery, for example booking time off from work, until we have confirmed the date with you. If you will not be available, please request a different delivery date as soon as possible and no later than 48 hours before the planned delivery date by speaking to the CASTLE STAGE HIRE Customer Support Centre.

Changing the date of delivery

If you would like to change your delivery time or date, please contact the CASTLE STAGE HIRE Customer Support Centre and they will advise if this is possible.

Our liability

In the event of any unforeseen circumstances (such as lorry breakdown, traffic accident, major traffic delays or severe weather) we will do our best to contact you to rearrange an alternative delivery timeslot or date. We will not be responsible for any losses (including loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation) incurred due to a delay in delivery arising out of any cause beyond our control.

Delivery restrictions

Before the delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Please move fragile objects which could be damaged during the delivery, such as lights, vases, and pictures.

Every effort will be made to deliver the products to your front door. However, if our delivery staff believe it is unsafe to deliver the products to this place, an alternative area will be agreed with you where possible. 

Our delivery staff are not permitted to and will not: remove doors, windows, doorframes etc. in order to complete the delivery. You must arrange this before the delivery takes place. Our delivery staff do not carry any specialised lifting equipment and will not unpack or assemble delivered products or remove any packaging. Our delivery staff will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.

Important information

You are responsible for ensuring that you are available to accept delivery. If you are not, there must be an adult available who is capable of receiving delivery on your behalf, and you agree that we can rely on their instructions as if they were your own. Our delivery staff are not permitted to leave any products that have not been signed for. If you are not at home at the agreed time for delivery and collection our service partner will try to contact you to make another appointment. Please note that this will result in a new service order and is therefore chargeable.

On delivery, you will be asked to examine the products, check the condition of the packaging and whether the correct number of packages have been delivered and be asked to sign the delivery document confirming this. If there are any issues, you should record this on the delivery document. Missing products will be re-ordered, and damaged/incorrect products will be returned and replaced and delivered free of charge. This will not affect your legal right to notify us within a reasonable time at a later date if you find a defect in your products.

Damaged items

If items within packaging are faulty or damaged, please notify the delivery driver who will seek to resolve this.  If you notice any damage to items following delivery, please notify CASTLE STAGE HIRE Customer Service Contact Centre as soon as possible after delivery. Please keep any damaged product so that we can inspect it at a later date. If you dispose of any damaged product before we have had the opportunity to inspect it, then this could affect any claim. We will always attempt to replace any damaged product. However, if we are unable to do so we will refund you with the full amount you have paid for the product(s) together with any relevant delivery charges. Nothing in these terms affect your statutory rights.

CASTLE STAGE HIRE is not responsible for the missuses or negligence of this product or for using it for any reason other than its Intended purpose. Responsibility for any damages or injuries due to above will be with the customer.

Returns and Cancellation

CASTLE STAGE HIRE will provide a refund for product(s) returned with the original proof of purchase, in new and unused condition and with the original packaging. You are responsible for any costs incurred in the returning of the product(s) unless the product is faulty or not as described. CASTLE STAGE HIRE will refund the price paid for the goods via the original payment method.

A refund may be refused, or the value of the refund reduced if the product(s) are not able to be sold at full retail value as a result of you handling the product(s) in such a way that the product(s) are no longer saleable at full retail value. CASTLE STAGE HIRE at its sole discretion, may reduce your refund to reflect any reduction in the retail value of the goods. Any refund and reduction will be proportionate to the retail value of the product(s) in the condition returned.

Exclusions

There are certain circumstances, where at our sole discretion we are not able to accept returns, cancel orders or offer a refund unless the product(s) is faulty (or unless there is any other breach of your statutory rights). These exclusions are as follows:

  • where you do not have proof of purchase;
  • where the product(s) are returned without full packaging;
  • where the product(s) are not returned in a saleable condition;

Our liability

Our entire liability to you under these general terms and conditions and returns policy shall not exceed the price paid for the goods you have purchased through CASTLE STAGE HIRE, provided that we take reasonable care when we deliver the goods to you.

We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted.

Despite the limitations in paragraphs above, we do not in any way limit our liability to you for death, personal injury or fraud.

Where you buy as a consumer, these general terms and conditions and the returns policy will not affect your rights under law which cannot be otherwise excluded. For more information contact your local Citizens Information Centre.

General terms relating to our relationship with you

If you would like more information about CASTLE STAGE HIRE, or want to get in touch with us, please contact us via email or by phone.

Waiver

If you breach these terms and conditions or the returns policy and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms and conditions or Returns policy.

Privacy

Our privacy policy (together with our website’s terms of use) sets out why we collect data from you and how it will be processed by CASTLE STAGE HIRE. Please read the Privacy policy available on our website, carefully so that you understand our views and practices and how we will treat your data.

For the purposes of the Data Protection Act 2018 and any future amendments or subsequent legislation, CASTLE STAGE HIRE Limited is the “Data Controller”.

Disputes

In the event you have a complaint regarding a product or service purchased from CASTLE STAGE HIRE, please contact us at info@castlestagehire.com

In the unlikely event that our Customer Relations team are unable to resolve your complaint, and you are still not satisfied following the conclusion of our complaints handling procedure, you may refer your complaint to the Competition and Consumer Protection Commission which maintains a list of Alternative Dispute Resolution (ADR) entities. We will engage in this process in good faith with you as required.

Alternatively, if your complaint is regarding products or services purchased from CASTLE STAGE HIRE.com and you are not satisfied with the resolution we have provided, the EU Online Dispute Resolution platform is available at https://ec.europa.eu/consumers/odr/.

Please note that following submission of your complaint on the EU platform, you will be directed to a listed ADR entity.

Governing Law

These terms are governed by Irish law and you and we both agree to submit to the exclusive jurisdiction of the Irish courts.

Nothing in these terms affects your statutory rights. To find out more information contact your local Citizens Information Centre (http://centres.citizensinformation.ie).

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